Prompth Solutions Co., Ltd.  [CRM | E-Business | Technology | Innovation] Customer Relationship Management (CRM)
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Sundae Solutions Co., Ltd. [CRM | E-Business | Technology | Innovation] Customer Relationship Management (CRM) Sage CRM

Sage CRM offers two levels of solutions to accommodate varying needs and network user capacities. Sage CRM 100 offers core CRM functionality and supports up to 30 users. Sage CRM 200 is our comprehensive CRM offering, ideal for companies with more than 30 users and/or those that require add-on productivity tools.
Both solutions are award-winning wireless and Internet-based CRM systems that provide sales, marketing, and customer care automation, as well as enterprise-wide access to vital customer, partner, and prospect information anytime, anywhere.

Sage CRM 100 Sage CRM 200
  • 30 users or less
  • Sales Automation
  • Marketing Automation
  • Customer Care
  • Option to Purchase:
    - Integration Server
    - SOLO
    - Workflow Engine
  • 31 users or more
  • Sales Automation
  • Marketing Automation
  • Customer Care
  • Integration Server
  • Wireless PDA Access
  • Option to purchase:
    - Workflow Engine
    - SOLO
    - Computer Telephony
    - Integration
    - Web Self-Service

Sage CRM Features and Benefits

Sales Automation

Sage CRM puts you in complete control of your sales pipeline, allowing sales teams to effectively manage, forecast and report on all phases of the sales cycle. With Sage CRM, you can easily manage and analyze all current and historical account details and activities, manage multiple accounts and opportunities and automatically distribute leads to sales professionals around the world.
With Sage CRM, sales cycles can be dramatically shortened and more deals can close faster. Your sales team gets instant access to vital customer data including reports and graphs, quotes, forecasts and historical account details. You can quickly do on-the-spot analysis, make informed decisions you can trust, and eliminate bottlenecks that typically stretch sales cycle.

  • Pipeline Management
    Manage and analyze your pipeline, and maximize the ROI on every lead.
  • Territory Management
    Administer and change sales territories in the system.
  • Sales Forecasting
    Profit from a new level of control and predictability, and plan your operations with confidence.
  • Account Management
    Identify and recruit new clients, and resell to existing ones.
  • Reporting
    Create point-and-click reports and graphs for on-the-spot analysis and decision-making.
  • Opportunity Management
    Manage all key opportunity data for maximum sales productivity and effectiveness.
Marketing Automation

Take control of your marketing dollars by automating and tracking every marketing campaign, from one-time e-mail communications to multi-faceted marketing programs. Sage CRM provides accurate metrics on all of your marketing activities, enabling you to identify and leverage potentially lucrative cross- and up-sell opportunities.
With Sage CRM, you can target the right customer at the right time, eliminate guesswork and put your company's marketing resources to their best use. Execute better campaigns, track responses faster and easier than ever before, and make sound decisions based on what your customers want and how they respond.

  • Campaign Management
    Assign, schedule and track marketing activities within a campaign.
  • Lead Management
    Give your sales team real-time access to the latest prospects and campaigns, keeping them in the loop each step of the way.
  • E-mail Management
    Send HTML e-mails, create e-mail templates and send attachments to bulk e-mail messages.
  • List Management
    Create new target lists from selected criteria, re-use successful campaign lists and import mail-house lists.
  • Outbound Call Management
    Integrate outbound calls into any marketing campaign, and set up target lists and follow-up calls.
  • Reporting
    Create point-and-click reports and graphs for on-the-spot analysis and decision-making.
Customer Care

With Sage CRM, you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction. It empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.
With fast online access to service requests, call and escalation history, interactions, multiple contacts, support cases, e-mail and documents sent and received, you'll have complete and accurate data at your fingertips enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities.

  • Contact Management
    Deliver superior customer service with real-time access to relevant customer data.
  • Knowledge Base
    Store support incidents and case solutions in a central Knowledge Base.
  • Call Center Support
    Access a central repository for all customer data, resolving issues quickly.
  • Service Agreement Management
    Easily track and meet your service level agreements.
  • Tracking
    Track your customers' needs and maintain a complete history of customer-related interaction.
  • Reporting
    Create point-and-click reports and graphs for on-the-spot analysis and decision-making.

Access and Synchronization Options
Microsoft Outlook Integration
Why ever leave Outlook? Sage CRM runs within the framework of your Microsoft Outlook and has complete, two-way synchronization with Outlook contacts, calendar (appointments) and tasks, in addition to enhanced e-mail integration.

Wireless PDA Access

Wireless PDA Access The benefits of real-time access to your CRM solution are numerous and can have a positive impact on your business performance and profits.

Offline Synchronization
A comprehensive CRM solution enables organizations to guarantee their sales and customer care professionals have access to critical data - regardless of whether or not they have an internet connection.
Advanced Features
Sage CRM has sophisticated Automated Process Workflow and Customization capabilities as well as Computer Telephony Integration, Web Self Service and more.



ERP CRM Software Professional Services
° Sage CRM
° Crystal Ball: Risk Management
° ERP Solutions
° CRM Solutions
° Web Development
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