Prompth Solutions Co., Ltd.  [CRM | E-Business | Technology | Innovation] Customer Relationship Management (CRM)
Prompth Solutions Co., Ltd.  [CRM | E-Business | Technology | Innovation] Customer Relationship Management (CRM) Contact us Support Home
 

PRODUCT & SERVICE
Sundae Solutions Co., Ltd. [CRM | E-Business | Technology | Innovation] Customer Relationship Management (CRM)

Enterprise Application

Sundae Solutions Co., Ltd. [CRM | E-Business | Technology | Innovation] Customer Relationship Management (CRM)

Software & Hardware

Sundae Solutions Co., Ltd. [CRM | E-Business | Technology | Innovation] Customer Relationship Management (CRM)

Professional Service

   
ARTICLES

 

 
Date : 0 0
Subject : CRM & Customer Experience
Source : Sage CRM (-)
Title : How to Choose a CRM System (Part 3: Understanding the Core)

Components of CRM

CRM helps to increase productivity across your marketing, sales and support functions. By understanding the ways CRM can improve your company’s effectiveness, you can better communicate those benefits to key decision makers.

 

Marketing Automation

  • Develop, target and implement campaigns
  • Manage and analyse marketing budgets
  • Maintain lists and track responses
  • Analyse campaign results

 

Sales Force Automation (SFA)

  • Perform analysis to ensure time and energy are spent on the deals most likely to close
  • Improve lead distribution and tracking
  • Effectively process quotes and orders 
  • Provide remote sales staff with instant access to corporate information

 

Customer Service and Support

  • Capture and track every interaction with every customer regardless of touch-point 
  • View and measure call turn around time and understand what is taking longer to resolve and why
  • Maintain a complete case history with instant access to all previous issues and customer interactions
  • Automatically escalate

 

Previous: How to Choose a CRM System (Part 2: Getting Started)

Next: How to Choose a CRM System (Part 4: Involve the Right People)

 
ERP CRM Software Professional Services
° Sage CRM
° Crystal Ball: Risk Management
° ERP Solutions
° CRM Solutions
° Web Development
 
Prompt Solution helps business and organizations gain maximum advantage from communications technology. We create value and competitive advantage by combining a deep knowledge of networks and networked applications with proven skills in business consulting, change management and innovation. .
   
  Copyright @ 2000-2017 Prompt Solution Company Limited All rights reserved Various trademarks held by their respective owners.